Privacy Policy

SeahorseDesk (“we,” “us,” or “our”) operates the website at seahorsedesk.com and provides Amazon FBA reconciliation, account management, and product research services. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website or use our services.

By using our website or services, you agree to the practices described in this policy. If you do not agree, please do not use our website or services.

1. Information We Collect

Information You Provide

When you contact us, request a free audit, or engage our services, we may collect:

• Your name and email address
• Phone number (optional)
• Business details: Amazon marketplace, monthly revenue range, number of SKUs, time selling on Amazon
• Messages and specific requests you provide in our contact form
• Communications you send us by email

Amazon Seller Central Access

To provide our services, you may grant SeahorseDesk limited read-only access to your Amazon Seller Central account. Through this access we can view transaction data, inventory reports, and account health metrics strictly for the purpose of auditing and filing reimbursement claims on your behalf. We do not store your Amazon login credentials. All access is governed by Amazon's terms of service and your explicit authorisation.

Automatically Collected Information

When you visit our website, we may automatically collect standard server log information, including your IP address, browser type and version, the pages you visit, and the date and time of your visit. This information is used only for website security, performance monitoring, and aggregate analytics.

2. How We Use Your Information

We use the information we collect to:

• Respond to your enquiries and deliver the services you request
• Conduct the free account audit you requested
• File Amazon reimbursement claims on your behalf
• Send you service-related communications (audit reports, claim updates, monthly statements)
• Improve our website and service quality
• Comply with our legal obligations

We do not use your information for advertising profiling, sell your data to third parties, or send unsolicited marketing emails without your consent.

3. How We Share Your Information

We do not sell, rent, or trade your personal information. We may share your information only in the following limited circumstances:

• Service providers: We may use trusted third-party tools (such as email providers or form processors) that process your data solely on our behalf and under our instructions.
• Amazon: Data necessary to file reimbursement claims is submitted to Amazon through official Seller Central channels.
• Legal requirements: We may disclose your information if required by law, court order, or to protect the rights and safety of SeahorseDesk or others.
• Business transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction, with the same privacy protections applied.

4. Data Storage and Security

We take reasonable technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. These include secure data transmission (HTTPS), restricted access controls, and regular security reviews.

However, no method of transmission over the internet is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

Your data is stored on servers located in the United States and/or European Union. If you are located outside these regions, your information may be transferred to and processed in these jurisdictions.

5. Data Retention

We retain your personal information for as long as necessary to provide our services and comply with our legal obligations. Client account and transaction records are retained for a minimum of five years to comply with financial record-keeping requirements. You may request deletion of your data at any time (see Section 7).

6. Cookies

Our website may use essential cookies to enable core functionality such as navigation and form submission. We do not currently use tracking or advertising cookies. If this changes, we will update this policy and provide appropriate notice and consent mechanisms.

7. Your Rights

Depending on your location, you may have the following rights regarding your personal information:

• Access: Request a copy of the personal data we hold about you
• Correction: Request correction of inaccurate or incomplete data
• Deletion: Request deletion of your personal data, subject to legal retention requirements
• Objection: Object to certain types of processing
• Portability: Request your data in a portable format

To exercise any of these rights, please email us at support@seahorsedesk.com. We will respond within 30 days.

8. Children's Privacy

Our services are intended for businesses and individuals aged 18 and over. We do not knowingly collect personal information from children under 18. If we become aware that we have inadvertently collected information from a child, we will delete it promptly.

9. Links to Third-Party Websites

Our website may contain links to third-party websites, including Amazon, LinkedIn, and Twitter/X. We are not responsible for the privacy practices of these websites. We encourage you to review the privacy policies of any third-party sites you visit.

10. Changes to This Policy

We may update this Privacy Policy from time to time. When we make material changes, we will update the "Last updated" date at the top of this page. We encourage you to review this policy periodically. Continued use of our website or services after changes are posted constitutes your acceptance of the updated policy.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your data, please contact us:

• Email: support@seahorsedesk.com
• Response time: Within 24 business hours (Monday–Friday)